shipping & Returns
Shipping Policy
We will not be held responsible for any losses or damage/s once an item has left us for delivery after 7 days of receipt of purchase. Postal errors can occur and you will need to contact the postal service or courier to follow up your item/delivery.
Please allow 14 days for the processing & delivery of your order.
We aim to dispatch your shipment in a timely manner & once your payment has been cleared, Once an item has left us you will be supplied with a tracking number. We do our best to pack our products properly so this prevents any breakages etc during transit.
For any issues or questions please contact us via email.
We will not be held responsible if you have ordered to a postcode, address or area and the product does not arrive, We will not be held responsible if you choose NOT to read our Terms & Conditions and/or any Policies before your purchase from our website.
Shipping cost varies on all products & Free Shipping may be available on selected items across the entire website or free shipping over a certain amount is spent.
If the incorrect shipping cost shows on the checkout and it shows free shipping, this may not be the case then this will be corrected and the new shipping cost will be adjusted, we will send you an updated invoice with shipping cost included.
Unfortunately we will not process & dispatch your goods until the amount is paid in full & cleared, including any shipping cost/s that were not included on the checkout page.
Unfortunately errors can occur and we will fix these error's as soon as we are notified.
If there are any errors in our system or warning messages on the checkout page with shipping cost, if free shipping is displayed on the checkout and it is an error with our system and we require the full shipping cost to send a product we CAN NOT give the item to you (the Customer) for free shipping as it may of stated unfortunately.
We reserve the right to decline, refuse or cancel any orders received or orders made thereafter for incorrect shipping prices, as it may be advertised for free but this may not be the case, please do not hesitate to contact us, one of our friendly representatives will assist you.
Please make sure you provide a correct delivery address at all times as we will not be held responsible for any shipping costs incurred for delivery of the item, this will be you the customers responsibility, re-delivery fees will apply if you the customer have provided an incorrect delivery address and/or the product is returned to us.
The expected time for delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team. Pick up or arranging your own courier is not available at our place of business.
Return & Exchange
Policy
BroOnTheGo Super store : Please read before purchasing, if you purchase any item you are agreeing and accepting to these terms.
We CAN'T give refunds, but we can exchange for something else of the same value, Exchange will only be given to the price of the item purchased (Excludes shipping/delivery cost)
You the customer are responsible for the delivery cost for returned items.
This policy is of the sole discretion of Bro On The Go Megastore
Please contact us before doing anything or before sending any item back. You are required to contact us for any exchanges within 4 days of purchase, any contact for exchanges after 4 days may be void as you should know upon arrival of your delivery if it is damaged in any way or not what you ordered or expected. Usually 4 days is enough time to let us know if there are any issues to report to us.
Always refer to our Returns/Exchange Policy Page before purchasing (so you know what our process is once your purchase has been made.)
Please familiarise yourself with our T&C's and our policies.
We DO NOT accept Refund/Return/Change of mind, not what you expected on delivery, found it elsewhere cheaper or do not want the item anymore or wrong address provided.
* We DO NOT accept Returns/Exchange for perishable goods, Due to the personal nature and for hygiene reasons for any under garments etc we can not refund on these products.
* If any issues with any product please send an email including pictures of the condition of the product received and an explanation of why you would like to exchange the product and if the item is eligible for exchange.
* We will notify you as to whether or not we require the product to be returned to us. Please do not return the product to us without our prior consultation.
* We do not refund postage costs.
Exchanges
All approved Exchanges can generally take up to 6 Business days to process, and we will notify you right after it has been processed.
PLEASE NOTE: Exchanges will not be provided if products are being misused, mishandled